How It Works & FAQ

We want every project to be clear, simple, and well prepared. Please review the information below before booking a service.

How to Request an Estimate

How can I request an estimate?

You can send photos, a short description of the issue, and your location. Clear photos help us better understand the project, estimate the time needed, and prepare the right tools or materials when possible.

Are photo-based estimates final?

Photo-based estimates are preliminary. The final price may depend on the actual condition, size of the job, materials needed, and any additional issues found during the visit.

Materials & Supplies

Who buys the materials for the job?

For most projects, clients purchase the main materials needed for the job. This keeps the process clear and transparent, and allows you to choose the colors, brands, quality, and price range that work best for your home.

For some small and standard repairs, we may be able to purchase and bring the necessary materials for you. This may include window screens, door screens, small hardware, or basic repair supplies.

Please send photos and describe what you need before the appointment. This helps us understand the project and recommend the right material. For example, a window or door screen may need to be stronger if you have pets, such as cats or dogs.

Are materials included in the labor price?

Material costs are separate from labor and will be discussed before the job whenever possible.

Glass Replacement Measurements

Can I send you the glass measurements myself?

You can send approximate measurements and photos for an initial estimate, but final measurements must be taken by our handyman.

Glass replacement requires exact sizing. Even a small measurement error can cause the glass not to fit properly. For this reason, we do not order or install custom-cut glass based only on customer-provided measurements.

Do you need to come in person before ordering glass?

Yes. For glass replacement, an in-person measurement is required before ordering or cutting the glass. This helps make sure the correct size is ordered and prevents unnecessary material costs, delays, or incorrect glass orders.

Pricing & Changes in Scope

How is the price determined?

The price depends on the type of work, project size, materials needed, location, and complexity of the job. Please send photos and a short description of the issue for a preliminary estimate.

Photo-based estimates are preliminary. The final price may change if additional issues are found during the visit or if the scope of work changes.

What if the job is more complicated than expected?

Sometimes additional issues are discovered during the repair. If the scope of work changes, we will explain the situation and discuss the updated price before continuing.

Customer-Provided Materials

What if I buy the wrong materials?

If customer-provided materials are incorrect, damaged, incomplete, or not suitable for the job, additional time or a second visit may be required.

We recommend sending photos or product details before the appointment whenever possible, so we can help you check whether the material is appropriate for the repair or installation.

Several Small Repairs

Can I combine several small repairs in one visit?

Yes. If you have several small repairs, you can send photos and a list of tasks before the appointment. This helps us plan the visit, estimate the time needed, and prepare properly.

Parking & Access

Do I need to provide parking information?

Yes. Please let us know about parking, gate codes, building access, or any special instructions before the appointment. This helps avoid delays and allows the work to start on time.

Do I need to prepare the work area?

Yes. Please make sure the work area is accessible before the appointment. If possible, remove personal items, furniture, or anything blocking the area where the repair will be done.

Apartments, Condos & Rental Properties

Do you work in apartments and condos?

Yes, we work in apartments, condos, and rental properties. Please check your building rules in advance, including working hours, parking, elevator access, and any management requirements.

Do I need landlord approval for repairs?

If you rent your home or apartment, please make sure you have approval from your landlord or property manager before requesting any repair, installation, or replacement work.

Same-Day Service & Arrival Time

Do you offer same-day service?

Same-day service may be available depending on the schedule, location, and type of repair. Please send photos and a short description of the issue, and we will let you know the earliest available time.

Do you provide an arrival time window?

We do our best to arrive on time. In some cases, traffic, parking, or a previous job may affect the arrival time. We will keep you updated if there are any delays.

Work Quality

Do you guarantee your work?

We stand behind the quality of our work. If there is an issue related to the work performed, please contact us as soon as possible.

Warranty does not apply to customer-provided materials, pre-existing damage, hidden issues, incorrect materials, or normal wear and tear.

Clean-Up

Do you clean up after the job?

We clean the immediate work area after completing the job. Please note that this does not include deep cleaning or removal of large construction debris unless discussed in advance.

Before & After Photos

Do you take before and after photos?

We may take before and after photos to document the work. Photos are shared publicly only with customer approval.

Payment Methods

What payment methods do you accept?

We accept cash, Zelle, Venmo, and card payments. Credit and debit cards are accepted through Square.

Payment is due after the work is completed, unless another arrangement was discussed in advance. Materials are charged separately unless otherwise agreed.

Cancellation & Rescheduling

Can I reschedule or cancel my appointment?

Yes, but please notify us as early as possible. If materials were purchased specifically for your project, material costs may still apply.

Ready to request a repair?

Send photos and a short description of the issue, and we will let you know the next steps.